Client Case Status Updates for Insurance Defense Attorneys with Westlaw
The Problem
Insurance Defense clients text/call/email asking where their case stands — and the partner either ghost them or drops billable work to answer.
What We Build in Westlaw
AI drafts personalized case-status updates from live matter state in Litify on a weekly cadence, and generates on-demand replies when the client asks — client satisfaction climbs, billable hours come back. Purpose-built for teams running Westlaw — uses the native API or agent integration so nothing leaves the system of record.
Westlaw Integration Approach
Audit your Westlaw configuration
We map the specific Westlaw objects, custom fields, and workflows the automation needs to touch for your insurance defense practice.
Build on the Westlaw API or agent
Integration happens inside Westlaw — no data leaves the system, no parallel tool for your team to learn, no license changes.
Human-in-the-loop handoff
Every automation routes exceptions back to a human in Westlaw with enough context to act — AI handles the 80%, your team owns the judgment calls.
See this running in your Westlaw instance
30-minute call. We'll look at your actual Westlaw setup and show exactly how this workflow fits.