Patient Experience Feedback Loop for ENT Practice Managers with Phreesia
The Problem
Otolaryngology practices learn about bad experiences from Google reviews instead of closed-loop feedback — reputation damage compounds before the practice can intervene.
What We Build in Phreesia
AI sends post-visit surveys, flags detractors for same-day outreach, and routes promoters to review sites — reputation and clinical quality move in the same direction. Purpose-built for teams running Phreesia — uses the native API or agent integration so nothing leaves the system of record.
Phreesia Integration Approach
Audit your Phreesia configuration
We map the specific Phreesia objects, custom fields, and workflows the automation needs to touch for your otolaryngology practice.
Build on the Phreesia API or agent
Integration happens inside Phreesia — no data leaves the system, no parallel tool for your team to learn, no license changes.
Human-in-the-loop handoff
Every automation routes exceptions back to a human in Phreesia with enough context to act — AI handles the 80%, your team owns the judgment calls.
See this running in your Phreesia instance
30-minute call. We'll look at your actual Phreesia setup and show exactly how this workflow fits.