Rx Refill Request Processing for Plastic Surgery Practice Managers with PatientNow
The Problem
Refill requests flood the Plastic & Cosmetic Surgery practice through Nextech, pharmacies, and patient calls — nurses triage them between clinical work and slip up under volume.
What We Build in PatientNow
AI classifies each refill request against protocol, auto-approves routine refills with provider sign-off, and escalates anything requiring clinical judgment — nurse hours return to clinical work. Purpose-built for teams running PatientNow — uses the native API or agent integration so nothing leaves the system of record.
PatientNow Integration Approach
Audit your PatientNow configuration
We map the specific PatientNow objects, custom fields, and workflows the automation needs to touch for your plastic & cosmetic surgery practice.
Build on the PatientNow API or agent
Integration happens inside PatientNow — no data leaves the system, no parallel tool for your team to learn, no license changes.
Human-in-the-loop handoff
Every automation routes exceptions back to a human in PatientNow with enough context to act — AI handles the 80%, your team owns the judgment calls.
See this running in your PatientNow instance
30-minute call. We'll look at your actual PatientNow setup and show exactly how this workflow fits.